Worship Keys Latch Pads Player Troubleshoot

Written By Kirkland Russell

If the Latch Pads Player within Worship Keys Lite, Standard, or Member Edition has stopped working, try these troubleshooting solutions:

  • Reset the midi by clicking the panic button in Worship Keys, or clicking the midi box in the MainStage header.

  • Make sure sure you are using MainStage version 3.4 or later.

  • If you’ve done some tweaking accidentally and clicked save, you may have overwritten the latch pads functionality. Restart MainStage and try a fresh copy of Worship Keys.

  • We have had rare instances where the latch pads stopped working after the computer CPU has spiked, and then the concert was saved. In this case, restart MainStage 3 and open a fresh copy of Worship Keys.

If you have updated to MainStage 3.6 or the newest Mac OS, this could also be a cause. Software updates usually have a high chance of causing compatibility issues and the latch pads functionality may be affected. If you’ve backed up your MainStage before updating, try restoring that copy and see if you are still experiencing issues. If so, message our team directly using the chat on the Worship Start homepage. We will try to help diagnose the issue and get you back up and running.

 

Please see more articles on our support page at worshipstart.com/help, or message the Worship Start team using the messenger chat in the bottom right corner of the homepage. 

Kirkland Russell

Creator of Worship Start

https://www.worshipstart.com
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